We, at ELDERCARE SUPPORT SYSTEMS CORP. (hereinafter ELDERCARE) recognize the importance of client privacy and the sensitivity of the personal information that we may have concerning any individual. We have a professional and ethical obligation to keep confidential all information we receive from the client subject to the client’s instructions to provide our services. Further, we are committed to safeguarding the personal information we have or control concerning any individual.
ELDERCARE manages your personal information in compliance with the existing federal privacy laws.
We collect personal information for the purposes of serving the business needs of our customers. We require information to:
Personal information is any information that identifies you. In Canada in general most of the business contact information such as your office address, job title, business phone number, email address, fax number or other related business contact information is not considered personal information. We follow reasonable and prudent business practices to collect use and disclose your personal information for the purpose of providing you with our business services.
We collect information only by lawful and fair means. When we make directed individual requests for your relevant sensitive personal information from a particular organization or business, we will obtain your written consent. Wherever possible we collect your personal information directly from you. We may ask you for your consent, at the point of your initial contact and during the course of our relationship. Your consent may be in writing, verbal or implied as necessary to further your needs.
Dependent on the services provided, with your consent, we may obtain this relevant information from:
Our practice is to request either your written or express oral consent, which may be given in person or over the telephone if your identity is authenticated.
If you volunteer to provide relevant personal information verbally or in writing, we assume that you are consenting to the collection, use and disclosure of your personal information as described in this Privacy Statement, or, when you initiate contact with us, we may determine that consent has been implied for us to collect, use and disclose personal information in a reasonable manner.
There are certain circumstances where we are required or permitted by law, to collect, use and disclose personal information without consent. We will handle all personal information confidentially and will substantiate the legal authority to collect, use and disclose personal information in these circumstances.
Under certain circumstances, we will disclose your personal information without your consent:
We use your personal information to provide our business services to you.
We generally use Personal Information for the following practical purposes:
We may also use the Personal Information we obtain to provide you with company information, such as email notifications, newsletter subscriptions or other information which may be of interest to you. You may at any time withdraw your consent by notifying us, and we will not send you any such material.
We do not disclose or sell your personal information or business contact information to any third party to enable them to market their products and services.
When we release information about you, it is done to serve specific needs, in the course of providing our services. With your consent, we may provide information to:
You have the right to request a correction of the personal information that we hold about you. We rely on you to provide us with accurate and up-to-date personal and business contact information and to maintain contact with you. If during the course of our professional relationship, any of your information changes, please inform us so that we can make any necessary changes.
In order to protect your personal information, we will:
You may request access to the personal information we have about you. The request must be in writing and directed to the ELDERCARE’s Chief Executive Officer. We will charge a reasonable fee for retrieval and copying of your personal information. If the retrieval or copying or your request is extensive, we will notify you of the fee prior to retrieval and copying.
There are exceptions to your right to access your personal information. By law, we must deny access when:
We have the right to deny access to your information and may deny access when your information relates to existing or anticipated legal proceedings against you, including unpaid bills to the ELDERCARE.
If we deny your request for access to, or refuse a request to correct information, we shall explain why. In all cases we will attempt to mediate a resolution if possible.
E-mail is not a secure, confidential method of communicating your confidential and personal information with us. We will not use email to send personal or confidential information unless you authorize this form of communication by sending us and accepting our correspondence via email, and accept all the inherent risks associated with this type of communication.
We may review and change our Privacy Statement from time to time in order to update our privacy commitment to you in keeping with current privacy laws.
Please contact us, if you: